This is what happens when your booking system matches your brilliance, Reader.
Subrina Kidd was booked and brilliant.
A textured hair artist in high demand, she was attracting more clients than she could handle - but her systems hadn’t caught up.
Her entire intake process was manual. Clients messaged her through WhatsApp, Instagram, SMS, email - even phone calls.
There was no automation. No filtering. No buffer.
Just her. Always on. Always adjusting and having to apologise when the schedule changed.
Until we worked together.
Through our AMPLIFY audit framework, we unpacked everything:
✔️ Her lifestyle and working style
✔️ Client feedback from over 120 clients
✔️ Her goals for ease, exclusivity, and elevation
We rebuilt her booking flow from the ground up:
💬 A paid consultation model with auto-booking
📅 Online scheduling through Squarespace + Google Calendar
⏳ Booking limits that protect her energy (not just her time)
🧾 Fixed pricing that reflects her high-end positioning and results
📩 Quarterly newsletters + automated client review requests
The Results?
In less than 3 months, Subrina enjoyed:
- A 99% drop in no-shows and late cancellations
- Additional 4-figure revenue from a new, consistent, low-effort income stream
- Increased client satisfaction and autonomy
- 30+ new Google reviews
- A business that matches the calibre of her craft - front of house and behind the scenes
This is what it means to move from friction to flow.
Subrina was delighted:
“I just wanted to let you know that you are the absolute boss at what you do; you are exceptional!
I can not express how much it feels like you’re actually inside my braincells - you are the braincell that I didn’t know I needed!
I just wanted to say thank you for everything; for shifting my perspective and mindset. I can’t even express how much you’ve added value to what I do work-wise, and to my life - just wow!”
Want to see what this could look like in your business?
I’m breaking it all down in: Less Friction More Flow - How to Attract + Acquire Clients With Ease
Live Masterclass | £99 | Thurs 14th Aug at 2pm BST
High-touch doesn’t have to mean high-effort. Come and see how.
Cyd
P.S. Not available to join live? No worries - all registrants will receive a copy of the recording, 24 hours later. Secure your access.